At ZAMORICOCRAFT LLC, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process as outlined below.
🔹 1. Eligibility for Returns
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging.
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Returns must be initiated within 14 days of receiving your order.
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Proof of purchase (order number or receipt) is required.
Certain items such as digital downloads, gift cards, and clearance items (if marked non-returnable) are not eligible for return.
🔹 2. Return Process
To start a return, contact us at support@zamoricocraft.shop with your order number and reason for return.
Once approved, we’ll send you return instructions and the shipping address.
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Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
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We recommend using a tracked shipping method to ensure safe return delivery.
🔹 3. Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 3–7 business days to your original payment method (via Stripe or PayPal).
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Shipping fees are non-refundable unless the item was defective or incorrect.
If you haven’t received your refund after 10 business days, contact your bank or payment provider first. If the issue persists, email us at support@zamoricocraft.shop.
🔹 4. Exchanges
We only replace items if they arrive defective or damaged.
If you need an exchange for the same product, send us an email at support@zamoricocraft.shop with photos of the issue.
🔹 5. Damaged or Incorrect Items
If you receive an incorrect, missing, or damaged item, contact us within 48 hours of delivery with photos of the package and item.
We’ll replace the item or issue a full refund at no additional cost.
🔹 6. Cancellations
Orders can be cancelled before shipment.
Once an order has shipped, it can only be returned through the process above.
🔹 7. Contact Information
For any questions regarding returns or refunds, contact us at:
ZAMORICOCRAFT LLC
R 1020 EMERSON ST, SHERIDAN, WY 82801
📧 support@zamoricocraft.shop
📞 +1 (235) 500-168